Refund policy
We hope you love your Movia order. If you change your mind, you have 14 days from the date you receive your order to request a return.
Returns
To start a return, please contact us at info@wemovia.com within 14 days of receiving your order.
Once you have notified us that you wish to return your order, you have a further 14 days to send the item back to us.
Items should be returned in their original condition and, where possible, in their original packaging.
You are welcome to inspect your item as you would in a shop. However, we reserve the right to reduce your refund if the item has been used, damaged, or handled beyond what is reasonably necessary to inspect it.
Please contact us before sending your return. We will provide you with the appropriate return instructions and return address.
For change-of-mind returns, the customer is responsible for the cost of return postage.
Refunds
Once your return has been received and inspected, we will let you know that it has been processed.
Eligible refunds will be issued to your original payment method.
Refunds will be processed within 14 days of receiving the returned item, or receiving evidence that the item has been sent back where applicable.
Your bank or payment provider may take additional time to credit the funds to your account.
Where you paid for standard delivery, the standard outbound delivery cost will be refunded where required by applicable consumer law. Any additional amount paid for an upgraded or express delivery service is not refundable beyond the cost of our standard delivery option.
Damaged, Faulty or Incorrect Items
Please inspect your order when it arrives.
If your item is damaged, faulty, not as described, or you receive the wrong item, please contact us at info@wemovia.com as soon as possible.
Please include your order number and, where relevant, photographs showing the issue so that we can assess it and resolve the problem as quickly as possible.
Where an item is faulty, damaged, not as described, or incorrectly supplied by us, we will provide an appropriate remedy in accordance with your statutory rights.
Exchanges
We do not currently offer direct exchanges.
If you would like a different design, you can return your eligible item in accordance with this policy and place a new order for your preferred design.
International Returns
International customers may also request a return in accordance with this policy, subject to any additional rights provided by the laws applicable to their purchase.
For change-of-mind returns, customers are responsible for return shipping costs and any associated customs or handling charges.
Return Shipping
We recommend using a secure postal service and retaining proof of postage when returning an item.
Movia cannot be responsible for a return until it has been received by us.
Your Statutory Rights
Nothing in this Returns & Refund Policy affects your statutory rights.
Contact Us
If you have any questions about a return or refund, please contact us at:
info@wemovia.com
wemovia.com